Instructional Designers in Organizational Change Management

Job Location: United States, Remote

Join our team

Centric Consulting is not the typical consulting company. We live our core values and bring them with us in all we do for our clients and community. Our core purpose is simple: every day we strive to provide unmatched customer and employee experiences and foster a culture of respect, diversity, and transparency. It’s this culture, our people, and delivery that come together to make Centric a trusted advisor to local businesses.

Our National practice values our employees, empowers them to do great work, and allows them to find balance in the office and in life. We offer a virtual work model to those seeking flexibility in their schedule. Centric offers both a local model with minimal travel, as well as, a national travel model. We’re looking for­­­­­­­­­­­­­ Instructional Designers in Organizational Change Management to join our growing team.

Centric Consulting’s National People & Change practice is seeking seasoned Instructional Designers who have at least 3-years of instructional design experience and have developed and delivered training for system implementations and strategic change or talent initiatives, to join our growing team. These consultants will help assess, plan, develop, and deliver learning for change initiatives involving areas such as process redesign, systems implementations, and business and IT transformations.

In this role, you will:

• Develop trusted relationships with client leadership and other influential individuals within the client organization.
• Quickly understand the client’s business, situation, and desired outcome (s).
• Coach the client on learning best practices, lessons learned and trends, while designing a tailored learning solution that delivers value to the client and meets the client’s needs and expectations.
• Utilize instructional design tools and methods to analyze, plan, develop, coordinate, deliver, and evaluate training programs.
• Conduct in-depth, front-end job/role needs analysis to identify knowledge, skills, and competencies required to complete job/role tasks efficiently and effectively.
• Work successfully with the client and subject matter experts to develop needed instructional design materials and determine the best ways to deliver learning.
• Create the following deliverables : training standards and guidelines; training plan/curriculum/schedule; user manuals; training presentations; facilitator guides; participant guides; role-based work instructions; day-in-the-life scenarios; job aids; storyboards; and learning evaluations.
• Coordinate training logistics, including communications, scheduling, participant-to-course mapping, user ID’s, attendance sheets, etc.
• Facilitate train-the-trainer sessions, as well as support or deliver end-user training.
• Partner with the client to determine priorities; build and implement a tailored learning work plan; identify and resolve/mitigate risks/issues; and keep client apprised of progress.
• Leverage appropriate eLearning and/or video capabilities.

A successful candidate will have the following characteristics:

• Knowledge and experience with various Learning Management Systems (LMS).
• Design and journey mapping, driving change leadership or change management.
• OCM principles, methodologies, and tools (e.g. Prosci, Kotter, LaMarsh, etc.) where able to work side-by-side assessing, building, and executing tailored learning and development plans and understanding OCM principles.
• You MUST have 3+years of business/industry specific instructional design experience with a proven learning track record.
• Consulting experience is strongly preferred. We work closely in the communities our business unit’s support.
• Creating unmatched experiences, for both clients and employees, is what we do. You should revel in doing the unexpected and extraordinary for others.
• The fun part about consulting is that no two days are the same. You should have a learning mindset, ready to experience new ideas and situations regularly with a “can-do” attitude.
• We want someone who likes to solve problems. Clients don’t come to us when the problem is easy.
• Because we work with clients, excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill. Practicing active listening skills to ensure the client feels heard and then build and fine-tune learning solutions leveraging what you heard.
• Initiative is important. We don’t hand hold – you should be comfortable working independently in an entrepreneurial environment. That said, collaboration is equally important with us, the client and the project team.
• You should be someone with the spirit of an educator and thus gets excited about mentoring and sharing knowledge with others.
• Last, but not least, we love creativity. Help us create new solutions, improve existing processes, and solve problems innovatively.

What makes Centric different?

• Special Culture – Our people make us different. We have highly talented, intelligent individuals across a broad variety of disciplines – who are eager to learn from you and share their own expertise. We embrace fresh perspectives and each Don’t take our word for it – check us out on Glassdoor , Facebook , Twitter or Instagram to get glimpse inside what makes us unique.
• Impact – We think of ourselves as big company with a small company feel – a local player with global reach that combines business, technology and industry expertise.
• Unmatched Experiences – We are allowed to be ourselves here. We are encouraged to be human. It’s at the root of who we are as a firm and why we’re here .
• Diversity, Equity, and Inclusion – We believe a diverse, inclusive, and equitable work environment is essential to the work we do. We continually strive to ensure our company is a place where all people feel like they belong and are respected and valued regardless of who they are, where they are from, and what experiences they’ve had. Beyond being the right thing to do, it is a business imperative that is fundamental to how we bring our mission and values to life. We believe a Centric Together work environment is essential to what we do.
• Innovation – We value passion, determination, perseverance and innovation . We are inspired because we believe in what we are doing and where we are going.
• Passion for the greater good – We are steadfast in our devotion to the communities we serve and in actively promoting employee involvement in community improvement projects .

Our core purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren’t just words we use — it’s how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure our company is a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in fostering diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. At Centric, we seek out and embrace candidates of all backgrounds and identities who have a hunger for learning, collaborating, and generating unmatched experiences. This is how we bring our mission and core values to life, working together to provide the highest value and quality services to our clients while enabling our employees to reach their full potential.