Adventure Travel Sales Specialist – UK Market (Remote)

Remote Worker

Co-founded by Peter Duncan, ex-UK Chief Scout and BBC Blue Peter man, and Alex Pazderski, an avid hiker and acclaimed expedition kayaker, we are among the best experts in organizing walking & cycling holidays and adventure trips for independently minded people. Starting in 2009 by developing several pioneering trekking itineraries in the Balkans, we now offer 500 self guided walking holidays and cycling tours as well as a range of meticulously curated small group and privately guided tours, family and discovery trips. Having principal offices in London, Dublin and Sofia, and 50 field offices/representatives worldwide, we can serve our customers anywhere they go, providing 24/7 support. We are currently looking for individuals with a passion for adventure travel to join our team in Adventure Travel Sales Specialist roles on a full-time basis for an immediate start. The position’s primary purpose is to maximise the sales of our tours, convert leads into bookings, arrange all booking components with our suppliers and provide exemplary post-booking service by email, live chat and phone to our customers, located in the UK and Ireland. As the position is remote, you could be located anywhere but due to time differences we would prefer candidates based in the GMT or CET time zone. The role Your role will be to ensure that the customer has an unforgettable experience throughout their journey with us – from initial enquiry to post-trip feedback. Your strengths will centre around your ability to understand customer needs and communicate your passion for our trips. You should be equally at home responding to new customer enquiries, converting customer proposals to bookings and following up on leads. After a booking is made, you will be arranging all the elements of the booking with our local suppliers (including hotels and local transfer companies) until booking confirmation. You will also be preparing and sending pre-departure materials and travel documentation. Key responsibilities and accountabilities Sales: Maintaining extensive knowledge of all our products; keeping up to date with competitor products; answering email, live chat and phone enquiries politely, promptly and efficiently; tracking and following up with sales leads and making outbound sales calls as appropriate. Bookings: Convert leads into bookings and make all necessary booking arrangements with our local suppliers until booking is confirmed to the customer. Customer Service: Email pre-departure info packs. Develop a strong relationship with each client; handle complaints/conflict situations using best practice guidelines. Qualifications and skills Experience in an adventure travel company, ideally specialized in self guided walking and cycling holidays, is a must Passion for adventure travel is mandatory Understanding and sharing of our values related to Responsible Travel is mandatory Experience with computer booking systems (ideally TourCMS ), help desk and chat software (ideally ZenDesk ) is highly desirable Experience with email-based sales and/or customer service Excellent verbal and written communication skills, English must be native or of equivalent level Excellent email and phone manner and technique Ability to work under pressure while maintaining accuracy Ability to work efficiently without supervision Outstanding organizational skills and attention to detail Friendly attitude and high standards of customer service What we offer Work from home or a co-working space convenient to you Flexible working time (note that you must be able to take shifts on evenings and weekends during peak season) Fixed base salary competitive commission / bonus scheme Great discounts for you and your friends/family members on Natural Adventure trips Up to 2 fam trips per year to European and overseas locations Outstanding learning and development opportunities Great multinational team and a rapidly growing company Salary package The starting salary for an Adventure Travel Sales Specialist is £20-22,000, depending on your experience. As you become more experienced and If you meet all your targets, with our commission scheme you can expect a total annual income of £30,000-40,000. Note: the above levels apply to UK employees; if you are located in another country, they will be adjusted based on Purchasing Power Parity (PPP). Please apply only via LinkedIn; as we are in a busy season now, we are prioritising customer calls so please do not make any phone calls or send emails . Thank you for your understanding.

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