Beneficiary and Transfer Management System Coordinator

Reports to: Manager, Institutional Funding Support Unit (IFSU)

Job location: Dublin hybrid working (2 days office, 3 days remote)

Pay Band: Pay Band 5 (€49,905 – 58,711)

Contract: 12 month fixed term contract

Job Purpose: You will report to the Institutional Funding Support Unit (IFSU) Manager within the International Programme Department (IPD) and will work closely with Concern country programme teams, Regional Directors, Desk Officers as well as with technical advisors in the Strategy Advocacy and Learning team, particularly the Cash and Markets Advisor and the Programme Approaches and Learning Unit (PALU). You will liaise with IT, Finance, Procurement, Data Protection Officer and Compliance staff and will actively participate in the cross organisational BTMS Working Group.

Your purpose: Concern is focused on expanding the use of digital technologies to maximize scale, efficiency and impact within our programmes. You will be responsible for coordinating all aspects of Concern’s Beneficiary and Transfer Management System (BTMS), currently implemented using RedRose software and for managing the relationship with Red Rose.

You will provide technical leadership on design and implementation of programmes that plan to use the BTMS for cash, vouchers, in-kind distributions or beneficiary tracking. As a member of the International Programme Directorate, you will provide leadership in the promotion, development, management and learning from all programmes that use the BTMS, in accordance with organizational policies and the Country Strategic Plan.

This role requires up to 40% travel to support country programmes, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

You will be responsible for:

System roll-out

• Leading in the promotion of, decision making on choosing the best BTMS for the programme, its adoption and roll-out where country programmes choose this system
• Establishing & maintaining organisational processes and guidance for BTMS adoption in Concern programmes
• Working with stakeholders and software vendors to define and implement organisational data and reporting standards
• Ensuring adequate controls and permissions are reflected in the BTMS, in line with Concern’s internal procedures
• Provide in-country and remote training where relevant and support to Concern staff.

Programme Development

• Contribute to large bid, concept note and proposal development for government and private donors, including Irish Aid, FCDO, ECHO, BHA, USAID to ensure adequate planning and budgeting for the BTMS
• Support country teams to adopt the BTMS modalities, (beneficiary registration and tracking, programme dashboards, etc.), in line with their programme(s)’ and donor requirements
• Lead communications with RedRose
• Coordinate payments to RedRose.

Programme Learning

• Provide organisational analysis of transfer/services delivery recorded through the BTMS
• Lead the BTMS review and share findings with Concern leadership
• Build evidence on what works and what does not, compiling and sharing lessons learned with Concern country teams.

Relationship Management

• Manage the partner relationship with RedRose in line with the signed Framework Agreement.

Other Duties

• Actively participating in the IPD or SMT meetings relating to BTMS
• Adhering fully to the commitments and rules of Concern’s Code of Conduct and its associated policies, Anti-Fraud and Whistle Blowing Policy, including the respect of confidentiality.

Essential skills and experience:

• 5 years post qualification experience in Concern or a similar organization in cash and voucher assistance programme design and management
• Experience using digital solutions for cash and voucher assistance and beneficiary management
• Strong training / capacity building (technical and management) skills
• Experience in developing staff
• Must be fluent in English and French
• Bachelor’s or Master’s degree in International Affairs, International Relations, Computer Science, Information Systems, or relevant field preferred
• Ability to work under pressure to meet tight deadlines
• Good team worker
• Strong interpersonal, communication and negotiation skills

Desirable:

• Spoken/written Arabic
• A good understanding of computer applications i.e. Microsoft word, Excel, communications systems and basic trouble shooting skills.
• Cross cultural awareness and sensitivity
• Empathy with Concern’s goals and a commitment to capacity building, protection and participation
• Proven organization, planning and management skills
• Ability to work on own initiative
• Flexible and adaptable to a changing environment
• Knowledgeable about latest industry trends, including CVA programming, digital tools and new technologies.