Communication and Information Systems Assistant

1. Reporting Line:

The Communication and Information Systems Assistant reports to the Head of Communication and Information Systems (CIS), as applicable.

2. Main Tasks and Responsibilities:

· To provide service and technical reporting to the Head of CIS;

· To assist in performing problem management and incident management analysis, and develop general solutions to enhance the quality and reliability of CIS services;

· To liaise with relevant CIS sections on the implementation of approved CIS change management requests through standardised release management procedures;

· To assist in designing the deployment, development, testing, and maintenance processes of CIS standard hardware, software, systems, and peripherals;

· To assist in designing and deploying departmental training activities including user training programs in support of new technologies and procedures;

· To assist in the design and implementation, management, and maintenance of CIS telecommunication systems in all office locations;

· To provide technical support for IT-network and information systems, including microwave and Wi-Fi links, Local Area Network, and Windows-based client applications and server systems;

· To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

· To deploy, install, maintain, and support all data centre as well as end-user equipment, servers, personal computers, software, and services in the Mission;

· To assist in planning, implementing, and maintaining data recovery tools, business continuity measures, and disaster recovery measures, ensuring high availability of Mission-critical data centre services throughout the Mission;

3. General Tasks and Responsibilities: **

· To identify and report on lessons learned and best practices within the respective area of responsibility;

· To contribute and ensure timely reporting on activities within the respective area of responsibility;

· To take account of gender equality and human rights aspects in the execution of tasks;

· To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:

· Successful completion of a minimum level of secondary education attested by a diploma giving access to post-secondary education and a professional training or certification in a CIS related field; AND

· A minimum of 3 years of professional experience, after having fulfilled the education requirements.

5. Essential Knowledge, Skills, and Abilities:

· Knowledge of technologies with wired and wireless networks (e.g. LAN, WAN);

· Advanced knowledge in administration and support of personal computers with Microsoft Windows 10, Microsoft Office 2016/2019;

· Problem-solving skills and analytical ability to analyse complex technical customer problems, and manage the same on a day to day basis;

· Expert technical skills and hands-on experience in troubleshooting IT hardware and software issues.

6. Desirable Qualifications and Experience:

· Previous experience in an international environment, particularly in crisis areas with multi-national and international organizations;

· Ability to establish and maintain effective working relations as a team member in a multi-cultural, multi-ethnic environment;

· Is used to work on a multitude of activities at the same time and with limited supervision;

· Excellent analytical, research, and problem-solving skills;

· Previous experience with radio communications systems, satellite communications and positioning/navigation technologies (e.g. Thuraya, Iridium, GPS), and related antennae systems;

· Previous experience with Document Management Systems).

· The experience should be in the field of Information and Communication Technology support and implementation either in civilian or military environments.

· The professional training or certification should be in the field of technical/mechanical trade and/or technical engineering.

7. Desirable Knowledge, Skills, and Abilities:

· Ability to converse in business terms about organisational technology needs and solutions, and in technical terms with IT and communications specialists;

· Practical knowledge of Windows Server 2012 – 2019;

· Practical knowledge of Microsoft Office365;

· Knowledge of VMware ESXi/vSphere;

· Knowledge of WAN acceleration and optimisation;

· Practical knowledge of “M-Files” Document Management System software.