Community Fundraising Officer


Salary: £23,000 – £32,000

Grade: 5- Supervisor/Officer

Position Type: Full-time, permanent; 37.5 hrs per week. Occasional travel away from home. Flexible hours considered.

Responsible to: Community & Events Manager

Direct reports: Community Fundraising Assistant

Location: Truro, Cornwall or Remote (UK)

At ShelterBox we believe that community fundraising is crucial in developing deep, long term relationships with our supporters. We are the team who inspire and support our fundraisers in taking action to help families who have lost everything to disaster. From 12-hour fitness challenges, selling homemade jam, and camp outs in their garden – each and every one of our fundraisers is an inspiration.

The Community Fundraising Officer will be responsible for stewarding and supporting these incredible individuals and groups taking on their own personal challenges and fundraising in aid of ShelterBox. By building amazing supporter experiences and engagement opportunities, the role will help to grow our supporter base, drive income and develop meaningful relationships. This role will also work closely with the Community & Events Manager to introduce new fundraising initiatives and products, ensuring as a team we continually innovate and respond to the changing world around us.

Who are we looking for?

ShelterBox is seeking a strong communicator (written and verbal) who is able to inspire and motivate supporters, with a high level of attention to detail. They should be a confident relationship manager with an ability to build and maintain strong and successful relationships with a range of individuals and organisations.

Being able to spot opportunities, manage multiple projects and deadlines concurrently, and work effectively as part of a wider team are also key. We are looking for a someone who has an ability to focus on both long and short-term objectives, prioritise identified key audiences and has a strategic and considered approach. A keen interest to continually explore what is working within the sector is also key, as well as the drive to apply the learnings and insight to our community programme.

Duties will include but not be limited to:

  • Analyse and review community performance, developing and delivering plans which support annual income generation and engagement
  • Lead on the roll out of our hot-spot approach plans, working collaboratively with the wider Community Team, helping to achieve increased engagement and income opportunities within identified geographical areas
  • Lead on the development and roll out of mass participant campaigns and new fundraising products, overseeing the project whilst working collaboratively with teams and engaging with supporters to achieve targets
  • Design, develop and implement a communication journey, in collaboration with the Supporter Care Team, which supports all community fundraisers, ensuring they receive a positive and engaging experience which encourages continued acts of support
  • Line manage Community Fundraising Assistant to ensure delivery of key tasks and projects in line with team plans and supporting their continued professional development
  • Lead on and work with the wider Community and UK Giving Team to ensure our fundraising resources (both online and offline) are regularly updated and reflect the needs of our fundraisers
  • Lead on and seek opportunities to engage community leads, with the support of our volunteer network, which develop relationships with key strategic audiences
  • Work with our digital, PR, Brand and Content teams, and fundraising colleagues to celebrate and share stories of our fundraisers, driving awareness and inspiring others to take action
  • To broaden the community database, seeking opportunities to engage and encourage new audiences who have a connection with our cause to fundraise for us e.g. faith groups
  • Lead on the development of systems and processes for community fundraising; maximising the potential of ShelterBox’s CRM
  • Work collaboratively with the wider UK Giving Team to ensure our community programme helps to deepen supporter engagement, working towards shared goals and supporting on specific projects where appropriate

General duties:

  • Contribute new ideas and continually seek to improve processes to drive efficiency and increase income
  • Participate in the day-to-day work of the organisation – such as reporting against KPIs, attending team meetings as required, and taking a flexible approach
  • Representing ShelterBox at supporter/public events, delivering presentations where necessary
  • Keep community fundraising sector knowledge current and share learnings with the team
  • Any other duties as deemed necessary to support the Community Fundraising Team

How to apply

If you are interested, please use the link below to apply

Jobs – ShelterBox

Closing date: 9/25/2022