Customer Account Specialist

Customer Service Specialists responsibilities include answering patient questions regarding statements, posting guarantor payments, setting up payment plans within Ensemble Health Partners policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients, connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all Ensemble Health Partners clients. Must demonstrate critical thinking, problem solving skills and knowledge of all areas within Revenue Cycle.

Communicate and partner with other areas of Ensemble Health Partners to resolve customer service issues.

Performs other duties as assigned

Scheduled Weekly Hours

40

Work Shift

Days (United States of America)

We’ll Also Reward Your Hard Work With

• Great health, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Paid time off
• Tuition reimbursement
• And a lot more

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at 877-692-7780 or [email protected]. This department will make sure you get connected to a Human Resources representative that can assist you.

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