Digital Sponsor Experience Innovation Leader

World Vision International

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our over 34,000 staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Through our work, every 60 seconds … a family gets water … a hungry child is fed … a family receives the tools to overcome poverty.

Here’s where you come in:

As the Digital Sponsor Experience Innovation Leader, you are responsible for global, strategic leadership to innovate, design, validate and scale the re-imagined, digital-first sponsor experience that will inspire, empower and delight the World Vision sponsors and sponsored children. In partnership with the largest fundraising offices and global teams, this role leads the strategic envisioning, design and testing of fresh and innovative digital-first experiences and related journeys and touchpoints to define the common, globally aligned experience vision and roadmap. And the role leads the adoption, guidance and change management with all the 30 fundraising offices to launch and scale the retention-driving digital-first experiences to all of the 2.5 million sponsorships across the world.

Requirements include:

• Master’s degree or equivalent in digital marketing, fundraising, customer experience or innovation. A
• post-graduate professional marketing qualification is an added advantage.
• Minimum of 10 years of work experience in progressively more responsible digital customer experience, marketing or innovation, roles.
• Significant experience leading digital innovation at scale in an international environment.
• Demonstrated success in delivering strong results through effective management and communication
• Proven ability to develop and maintain trusted, influential and effective relationships within an international organization
• Excellent written and verbal communication in English. This role requires not only technical proficiency in English, but the sensitivity to identify potential concerns or confusion in communication, as well as a strong ability to negotiate win-win solutions to problems.