Donor Service and Donation Coordinator

Fred Hollows Foundation

  • Do you want to do work that really matters? Help us end avoidable blindness
  • Full time, Permanent Role based in Hong Kong
  • Closing Date: Sunday 18th September 2022


The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight. This year marks The Foundation’s 30th anniversary of carrying on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen.

The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 2.5 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.

To find out more about our work, please visit our website

護瞳行動是國際眼科發展組織,於1992年由國際著名的眼科醫生霍洛教授(Prof. Fred Hollows)在澳洲成立。我們深信失明並非必然,每10個失明個案中,有9個是可以避免的。我們在全球25個國家,透過支援眼科手術與治療、培訓醫護人員和提供所需設備等,改善基層眼科服務,長遠提升社區的眼科服務水平,讓病人「瞳」燃光明,重過新生。


To be successful in this role you will have a background in customer service or public facing roles. When it comes to working with data you will have an acute eye for detail and a commitment to accuracy. You will possess solid problem-solving capabilities and strong time management skills with ability to meet deadlines and handle multiple tasks in quick succession. In addition to this you will have excellent proficiency in oral and written Chinese (Cantonese and Mandarin) and English.


The Donor Service and Donation Coordinator is accountable for the accurate processing of donations from all sources and providing an excellent level of customer service to our Donors.


The Donor Service and Donation Coordinator will own the outcomes of:

· Ensure the accurate and efficient processing of donations, including sorting, coding, processing/importing, banking and receipting

· Efficiently handle supporter telephone and written enquiries, provide excellent customer services to our donors

· Assist with the overall efficiency and effectiveness of donor database functionality

· Assist with the reconciliation of donation income

· Assist with development of new processes/systems/technologies to increase efficiencies.

· Handle general office tasks and administrative duties as requested by your manager.


· Minimum 2 years of work experiences

· Demonstrated experience in customer service role

· Demonstrated experience working with customer or donor databases.

How we recognise your contribution

Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you.

To find out more about our benefits click here

How to apply

Applications should be made via our Website, and should include your resume and cover letter. Please address your cover letter to the Talent Acquisition Team and include a response to the “About You”, “Key Responsibilities” and “What You’ll Need to Succeed” sections of the advert.

Applications Close: 18th September 2022

The Fred Hollows Foundation is committed to ensuring our projects and activities are implemented in a safe and productive environment that prevents harm and avoids impacting the health and safety of all people, particularly children, vulnerable people and disadvantaged groups. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.

The Foundation is also committed to protecting the health of our beneficiaries, donors and partners and require incumbents of this role to be fully vaccinated against COVID-19 (except where medical conditions may make vaccination harmful to their health).

Please be advised:

1. Fred Hollows Foundation will never ask for a fee during any stage of the recruitment process.

2. All active roles are advertised directly on our website here.

3. Please note we will not be accepting CVs via agencies for this role.