Danish Refugee Council
Danish Refugee Council/Danish Demining Group (DRC/DDG) is one of the world’s leading humanitarian NGOs, working in more than 40 countries to provide adequate assistance with a rights-based approach to refugees, asylum seekers, internally displaced persons, returnees and migrants. DRC/DDG is currently looking for a highly qualified Spanish and English-speaking Head of Support Services (HoSS) for a 12-month contract (renewable for depending on funding) in Colombia. This is an opportunity for an experienced and dynamic professional to support and strengthen DRC / DDG programme in Colombia.
DRC/DDG established operational presence in Colombia in 2011 with focus on Humanitarian Mine Action (HMA) and providing support to conflict-affected population in the south of the country. With the onset of the large mixed migration flows into Colombia due to the Venezuelan crisis, DRC started up an integrated humanitarian response in 2018 to meet the urgent needs of refugees, asylum seekers, migrants, Colombian returnees, and host communities. Hence, DRC has been able to assist the Colombian population, Venezuelan refugees, migrants and host communities through its integrated humanitarian response.
Overall purpose of the role: Provides coordinated and strategic leadership for all support functions and ensures the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook.
•This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.
Planning and strategy
• Ensure that annual planning for support services is done and regular targets are met and that these are linked to the coordination unit for country-wide consistency
• Ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets)
• Ensure that resource mobilisation is realisitc and meets the needs of support functions, by using the operations budget to input to donor proposals
• Ensure that support services are fit for purpose to meet programme needs
• Be the focal point for the compliance self check, risk register, internal audit and results contract
• Ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR coordination unit
• Ensure that quarterly tasks are completed on time (such as staff induction, Code of Conduct training and leave planning)
• Ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews)
• Streamline HR responses accross departments (e.g., support on organogram development)
• Ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking
• Be the focal point for key administrative tasks, such as registration for the coordination unit
• Oversee the team to ensure follow up on routine tasks are carried out (guesthouse supplies, visa applications, phone credit purchase, utilities bill payments, rental and lease agreements)
Logisitcs and procurement support
• Ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders)
• Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality
• Be a focal point and decision maker for fleet movement cancellations in line with LPM advice
• Work with the LPM to ensure each of the sub departments (procurment, fleet, assets, warehouse and IT) have targets and are meeting them, in line with Operation Handbook procedures
• Primary budget holder for all support service lines and secondary budget holder for all support service lines
• Responsible for budget monitoring and forecasting for support service budgets
• Work with senior managers to budget monitor all grants
• Ensure that key annual finance tasks are completed (such as the annual reports)
• Work with finance to ensure programme teams clearly understand compliance requirements
• Ensure that monthly finance tasks are completed (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with Operations Handbook procedures”
Experience and technical competencies:
• At least 5 years’ experience in similar role
• At least 3 years’ experience with people management
• Knowledge of project cycle management
• Knowledge of supply chain management and procurement processes
• Knowledge of budget cycle and monitoring processes
• Knowledge of code of conduct principles and the HR systems for performance management
• Knowledge of key donor policy and compliance procedures
Master’s degree in political science, international development, economics or other relevant field.
Full professional proficiency in English English and spanish
All DRC roles require the post-holder to master DRC’s core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
- Contract length: 12 months with possible extension, depending on funding
- Level: F2
- Duty Station: San José de Fragüa – Caquetá
- Start date: as soon as possible
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. Applications sent by email will not be considered.
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 3rd October 2022
The screening process for this position is on rolling basis, so early submission of applications is encouraged. DRC remains a right to close the vacancy once a suitable candidate is identified.
For further information about the Danish Refugee Council, please consult our website drc.ngo.