Grants & Supporter Engagement Manager

We are delighted to be recruiting for a Grants & Supporter Engagement Manager to lead the activities and staff within the Grants & Supporter Engagement Team. Reporting to the Director of Growth Strategic Operations, you will play a key role in the Growth Operations Team in grant management, fundraising operations and supporter relations.

The Grants & Supporter Engagement Manager will have the opportunity to collaborate extensively across our global family, for example working with international fundraising teams to ensure we efficiently administer supporter donations, grant donations and key fundraising campaigns. You will also have the opportunity to contribute to the financial sustainability and growth of Mary’s Meals through effectively coordinating grant reporting for our major donors. This role will make a real impact, through the creation of a world class supporter engagement model and development of a grant management strategy, working in close collaboration across the organisation.

Other key responsibilities include:

• Create operational plans for the Grants & Supporter Engagement team that clearly lay out the timing of activities and budget requests cross the calendar year
• Coordinate the reporting of major donor grants, working other internal teams to meet the needs of our existing donor base and to capitalise on opportunities that arise, enhancing the long-term financial sustainability and growth of Mary’s Meals.
• Lead and optimize the grant administration process including editing and reviewing all grant reports and proposals before submission, as well as managing timelines and deliverables relating to the grant management process
• Maintain and develop relationships with Mary’s Meals International supporters, utilising our CRM system to optimise efficiency
• Oversee all supporter engagement work, including managing any escalated supporter queries and ensuring all supporter data is held compliantly
• Manage supporter relationships and donations for international supporters who reside in countries where Mary’s Meals do not yet have a formal presence.

Experience of grant management and donor reporting is essential to be considered for this role. In addition, either experience in customer service or a relevant degree discipline is a requirement for this role. You will also bring exceptional communication and relationship building skills, with the ability to influence effectively at all levels. Finally, you will be able to demonstrate experience of successfully managing change and implementing policies and process to improve grant administration.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.2 million children who today will receive Mary’s Meals. We offer more than a role; we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development and working collaboratively.

We are values-driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all of the Mary’s Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work life balance, we also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.