Help Desk / User Support Technician

CTG Overview

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of Position

• CTG is looking for qualified candidates for the below mentioned TOR.

Role Objectives

• This Technician will assist clients / users & other technical personnel resolving VTC, network & end user equipment problems.
• Duties will include receive & process help desk all’s, record request for services, assisting users both remotely or in person on any VTC related problem, identifying, tracking, isolate & repair of VTC & network faults & monitoring performance of ongoing VTCs.

Project Reporting

• This role reports to the line manager.

Key Competencies

• Minimum of High School Diploma & successful graduation from a minimum of 4 years of related college or other related tertiary academic or technical qualification.
• This Technician must have at least 5 years or relevant working, experience on client used equipment & have an appropriate technical college certificate & must be conversant in user hardware & software.
• The position, reports to the relevant contract owner UN officer & requires close interaction & coordination with UN personnel.
• This Technician must be able to work successfully both supervised & unsupervised.

Team Management

• This role has no team management responsability.

Further Information

• Qualified female candidates are encouraged to apply for this role.