ICT Analyst (Infrastructure)

UNDP Careers

Job Description


Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.

The ICT Infrastructure team at UNV Information and Communications Technology Section (ICTS) is responsible for the operations of the data centre(s) and the provision of all ICT hardware, software, network, Azure Cloud Services and communications services to UNV HQ.

Under the supervision the ICT Infrastructure Team Leader, the ICT Infrastructure Analyst contributes to the planning and designing of the ICT infrastructure components for corporate UNV requirements, and provides technical expertise in the design, implementation and oversight of initiatives driven by business needs.

Duties And Responsibilities

Implementation of ICT strategies and introduction and implementation of new technologies

  • Contribute to the implementation of ICT infrastructure projects, ensuring full compliance with corporate information management and technology standards, guidelines and procedures for the technology environment;
  • Conduct market research and analysis for the introduction of new technology for system updating and improvement;
  • Provide inputs to the development and update of the ICT Infrastructure (Cloud & On-prem) annual plan and road map;
  • Liaise with hardware and software vendors and with UNDP/UNICC to ensure that technology facilities are current and provide services that meet business and user requirements;
  • Implement technology facilities to ensure backup, redundancy and disaster recovery provision;
  • Keep abreast of technology industry trends and developments and implement upgrades or enhancements to meet business’ needs.

Management of Hybrid Cloud

  • Plan, install and maintain ICT server infrastructure (Linux – Windows – Routers – Switches – Firewalls) and ICT services;
  • Administer Directory Services to actively maintain DNS, DHCP, Postfix, and Microsoft 365 identities;
  • Manage VMWare & Hyper-V infrastructure and availability of virtual servers and their templates;
  • Support management of Kubernetes and other Unified Volunteering Platform (UVP) deployment-related tasks and issues;
  • Manage SAN/NAS storage infrastructure, Fiber Channel switches and Backup infrastructure;
  • Plan, implement and improves the Monitoring system;
  • Ensure data/media recoverability by implementing a consistent schedule of system backups and database archive operations;
  • Monitor, Manage, and Maintain configurations & running cost forAzure cloud infrastructure
  • Monitor, Manage, and Maintain configurations & running cost for Microsoft 365/Azure/Devops cloud Infrastructure-as-code using Terraforms
  • Prepare and update system administration documentation and server operations manuals;
  • Analyze performance problems and implements solution to enhance functionality, reliability and usability;
  • Analyze critical infrastructure devices and systems for weaknesses, threats, vulnerabilities and controls;
  • Maintain/document configuration management for all services.

Management of hardware and software packages

  • Provide support in ensuring that hardware and software platforms meet UNDP and UNV corporate standards and key business processes;
  • Make recommendations on maintenance of equipment and acquisition of hardware supplies;
  • Monitor personal computers running the software deploying system to ensure that software distributions are being delivered correctly, and manage software patch updates for all users;
  • Perform third-level desktop troubleshooting in conjunction with the ICT Help Desk;
  • Administer identities in multiple directories (Local AD, AAD, B2C, Microsoft 365, SalesForce);
  • Coordinate user requests within existing UNV IT standards and procedures.

Network infrastructure administration

  • Monitor the Hyprid computing resources to provide a stable and responsive environment;
  • Contribute to the timely upgrade of LAN infrastructure and Internet connectivity to meet UNV requirements;
  • Provide technical advice on network administration to other agencies as required and monitor preparation of bills for cost-recovery for the services provided;
  • Plan, install and maintain Checkpoint firewalls, Checkpoint CloudGuard, routers, switches, cabling system and patch panels;
  • Design network architecture including, DMZ, ISP access, WAN, proxies and VLANs;
  • Manage Virtual Private Network technology infrastructures, including site-to-site VPN, Remote Access VPN
  • Coordinate with Common Services Unit, telecommunication providers and ISPs to manage Internet connectivity and service;
  • Maintain and update network diagrams and network operations manuals;
  • Monitor Hybrid IT infrastructure and services using Network Monitoring system in order to pro-actively troubleshoot system anomalies;
  • Maintain wireless network infrastructure, meeting/events infrastructure, and common conference room facilities;
  • Manage vendors and contractors to achieve desired results.

Business continuity and ICT security

  • Ensure the protection of corporate electronic information stored on the hybrid cloud; preparation of statistical charts, tables and reports as required;
  • Implement and maintain IT security systems, such as Azure Front-Door, Firewalls, IPS, Web-Filtering, Anti-Virus, CDN and Nessus security scans;
  • Keep proper and complete documentation of all systems, implement and maintain change control procedures and update systems inventory as needed;
  • Support the development and update of the ICT disaster recovery plan that serves as input into the UNV business continuity plan, ICT infrastructure and training plans. Follow up of implementation and testing;
  • Develop test platforms of new technologies for eventual implementation.


Core Competencies

Achieve Results

  • Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

  • Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

  • Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

  • Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

  • Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

  • Demonstrates compassion/understanding towards others, forms positive relationship

Enable Diversity and Inclusion

  • Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Systems Thinking

  • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system


  • Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
  • Ability to manage communications internally and externally, through media, social media and other appropriate channels

Digital Awareness and Literacy

  • Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

IT Quality Management

  • Ability to manage quality of IT services. ISO 9001, 20000. Certification in ITIL desirable.

Applications Management

  • Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.

IT Research and Development

  • Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems

IT Security Management

  • Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems.
  • Capability to keep UNDP/UNV systems and data safe.


Required Skills and Experience

  • Advanced university degree (master’s degree or equivalent) in information technology, computer science or related discipline.
  • A first-level university degree (bachelor’s degree) in above mentioned areas in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree


  • Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of technical experience in Hybrid Cloud operations and IT infrastructure, system/network administration;
  • Experience of Azure, VMware & HyperV, multi-platform server environment (Linux + Windows), Identity Management, LDAP;
  • Experience of Cisco LAN/WAN technologies and SAN/NAS.
  • Knowledge of project management methodologies (PMP or Prince2) is a strong asset;
  • Knowledge of UNDP systems (Quantum, UNALL, IDAM, APAMA) is desirable;
  • Experience in writing technical documents;
  • Microsoft Azure Certifications and/or Azure Devops are desirable.
  • Fluency in English;
  • Proficiency in another official UN language is an asset;
  • Working knowledge of German is desirable.

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.


  • Only short-listed applicants will be contacted;
  • The successful candidate will hold a UNDP letter of appointment;

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant Information About UNDP Rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.


UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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