United Nations

The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide.

The position is located in the Solutions Support (SSU) of the Client Solutions Delivery Section (CSDS) within the Service for Geospatial, Information and Telecommunication Technologies (SGITT) at the UNGSC, Brindisi, Italy.

The incumbent will work under the supervision of the Chief SSU or other designated officer.


Within delegated authority, the Information Systems Assistant will be responsible for the following duties:

•Participates in the development, programming, testing, debugging and implementation of new application systems releases, modules and functionalities using DevOps and Agile methodologies.
•Develops, tests and implements simple computer application systems and programs using UN-established standards for IT technologies, programming languages and tools.
•Serves as team member in the planning, specification, design, development, implementation and support of computer application systems, such as Linux, containerization of software components, especially Docker and Kubernetes; independently liaises with users to define and specify requirements.
•Serves as focal point for the coordination of the Tier 2 support of UNGSC Centrally hosted applications, involving liaison with other organizational units to monitor service delivery and follow-up on administrative actions to resolve issues related to the support of corporate applications.
•Serves as focal point for the transition and maintenance of solutions into production environment through standard ITIL based processes.
•Prepares technical and user documentation for deployed computer application systems, as well as training materials and conducts technical presentations.
•Maintains functional specifications for computer application systems, programs and procedures developed and/or modified.
•Provides support for deployed computer application systems including version management, data recovery and deployment to users’ offices; performs ongoing reviews with users and developers and responds to users requests.
•Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
•Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
•Provides guidance to new/junior staff.
•Performs other duties as assigned.

How to apply

Deadline: 8 Apr 2023