Knowledge Management and Communications Officer

FHI 360


Reporting to the Project Specialist, the KMC Officer supports programs and clients in translating strategic information for various audiences to ensure maximum utilization and impact. S/he works with partners and program beneficiaries to maximize and build local capacities and evaluate programmatic effectiveness. S/he co-creates high-quality scientific, knowledge, and technical products and promotes the impact of our technical assistance and support to both internal and external audiences.


  • Provides technical support in developing and disseminating technical documentation, including but not limited to project reports, workplans, toolkits, manuals, guides, policies, and protocols and other documentation

  • Supports, prepares, and co-facilitates knowledge and learning activities, including but not limited to training, webinars, workshops, capacity-building, technical meetings

  • Assists in writing social media posts, newsletters, blogs, web pages, presentations, and other publications

  • Supports the collection, organization, storage, use, retrieval of project documentation

  • Implements effective and innovative knowledge management and communication strategies and best practices

  • Ensures project implementation and documentation adheres to donor and organizational strategies, guidelines, and policies

  • Works closely with the assigned team to ensure activities are implemented according to standard operating procedures and quality standards

  • Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategies and guidelines

  • Responds to requests and inquiries from internal and external staff

  • Performs other duties as assigned


  • Strong knowledge of concepts, practices, and procedures in providing technical assistance and support in knowledge management, research, and/or learning

  • Excellent oral and written communication skills

  • Excellent organizational and analytical skills

  • Excellent and demonstrated program/project management skills

  • Proficient in using Microsoft Office Suite required

  • Proficient in interactive and innovative learning and communications platforms

  • Ability to influence and collaborate with others

  • Ability to analyze and interpret data, identify errors, and prepare reports

  • Ability to problem solve and implements corrective action as needed

  • Demonstrates good judgment in selecting methods, techniques, and evaluation criteria for obtaining results

  • Articulate, professional, and able to communicate in a clear, positive fashion with clients and staff

  • Sensitive to cultural diversity and understands the political, contextual, and ethical issues in the workplace and with program beneficiaries


  • Office located in the central business district of Makati City

  • Usual office working conditions (considering current COVID-19 situation)

  • Ability to travel domestically at least 25%


  • Bachelor’s Degree or its equivalent in Health, Economics, Knowledge Management, Education, Human Development, Information Science, International Development, Development Communications, Social Sciences, or related field

  • Typically requires at least 3- to 5-year experience in knowledge management, training, communications, and technical assistance

  • Previous work experience with USAID or donor-led projects is an advantage

How to apply

Send letter of intent and updated CV/resume directly to FHI360 Career Site via link below with

deadline of submission on or before April 26, 2022. Shortlisted candidates will be notified for the

next screening process.

Knowledge Management and Communications Officer (