Knowledge Management and Communications Officer

JOB SUMMARY:

Reporting to the Project Specialist, the KMC Officer supports programs and clients in translating strategic information for various audiences to ensure maximum utilization and impact. S/he works with partners and program beneficiaries to maximize and build local capacities and evaluate programmatic effectiveness. S/he co-creates high-quality scientific, knowledge, and technical products and promotes the impact of our technical assistance and support to both internal and external audiences.

DUTIES AND KEY RESPONSIBILITIES:

• Provides technical support in developing and disseminating technical documentation, including but not limited to project reports, workplans, toolkits, manuals, guides, policies, and protocols and other documentation

• Supports, prepares, and co-facilitates knowledge and learning activities, including but not limited to training, webinars, workshops, capacity-building, technical meetings

• Assists in writing social media posts, newsletters, blogs, web pages, presentations, and other publications

• Supports the collection, organization, storage, use, retrieval of project documentation

• Implements effective and innovative knowledge management and communication strategies and best practices

• Ensures project implementation and documentation adheres to donor and organizational strategies, guidelines, and policies

• Works closely with the assigned team to ensure activities are implemented according to standard operating procedures and quality standards

• Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategies and guidelines

• Responds to requests and inquiries from internal and external staff

• Performs other duties as assigned

MINIMUM REQUIREMENTS:

• Strong knowledge of concepts, practices, and procedures in providing technical assistance and support in knowledge management, research, and/or learning

• Excellent oral and written communication skills

• Excellent organizational and analytical skills

• Excellent and demonstrated program/project management skills

• Proficient in using Microsoft Office Suite required

• Proficient in interactive and innovative learning and communications platforms

• Ability to influence and collaborate with others

• Ability to analyze and interpret data, identify errors, and prepare reports

• Ability to problem solve and implements corrective action as needed

• Demonstrates good judgment in selecting methods, techniques, and evaluation criteria for obtaining results

• Articulate, professional, and able to communicate in a clear, positive fashion with clients and staff

• Sensitive to cultural diversity and understands the political, contextual, and ethical issues in the workplace and with program beneficiaries

WORKING CONDITIONS & TRAVEL REQUIREMENTS

• Office located in the central business district of Makati City

• Usual office working conditions (considering current COVID-19 situation)

• Ability to travel domestically at least 25%

EDUCATION/EXPERIENCE:

• Bachelor’s Degree or its equivalent in Health, Economics, Knowledge Management, Education, Human Development, Information Science, International Development, Development Communications, Social Sciences, or related field

• Typically requires at least 3- to 5-year experience in knowledge management, training, communications, and technical assistance

• Previous work experience with USAID or donor-led projects is an advantage