Operations Specialist / Quality Assurance Officer

CTG overview:

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of position:

• Established in 1997, our client works to eliminate the threat posed by mines, explosive remnants of war & improvised explosive devices by coordinating United Nationals (UN) mine action, leading operational responses at the country level & supporting the development of standards, policies & norms. As a specialized service of the UN located within the department of peace operations, our client operates under UN legislative mandates of both the General Assembly (GA) & the Security Council (SC). Our clinet also responds to specific requests for support from the UN Secretary General or designated official.
• Our client is mandated to coordinate the mine action work of the UN system as Chair of the Inter Agency Coordination Group on Mine Action (IACG – MA) & its subsidiary groups, a responsibility established by the GA (A / RES / 72 / 75) & confirmed by the SC in 2640 (2022). Our client is also the global lead for the mine action area of responsibility within the global protection cluster, as well as the Chair of the International Mine Action Standards (IMAS) review board & its steering committee.
• Our client supports the entire UN system through a small team at headquarters, a humanitarian hub in Geneva & some 3,000 women & men employed through our clients funding in the field. Our client is a specialized, agile organization, which delivers concrete results in dynamic operating environments across the world. Our clients approach is needs driven & people centred, guided by humanitarian principles. Our client in Mali is headquartered in Bamako & 5 regional offices one each in Timbuktu, Gao, Kidal, Mopti &Tessalit.

Role objectives:
Under the overall guidance & supervision of the Chief of Operations & Regional Area Coordinator, Operations Specialist – QA Officer will be responsible for the following:

• Deliver IED TM & Search & Detect (SD) training courses prior to the deployment of MINUSMA Troop Contributing Countries (TCC) in the TCC country of origin or during In mission training activities.
• Monitor & support TCC self delivered IED TM & SD training courses prior to the deployment of MINUSMA TCC in the TCC country of origin or during In mission training activities.
• Support the development of IED TM & SD related training management packages as required.
• Conduct Quality Assurance (QA) & monitoring of TCC conducted IED TM training activities.
• Implement & monitor technical, international & national safety standards.
• As directed by the Regional Area Coordinator, coordinate, facilitate & prioritize all operational tasking for projects within the area of responsibility.
• Oversee & coordinate the implementation, execution & completion of all explosive threat mitigation related operations within the area of responsibility.
• Conduct quality control on all explosive threat mitigation training & mentorship carried out by implementing partners in Mali.
• Debrief implementing partners on QA achievements & QA assessments & ensure that all QA assessment data is captured through the appropriate QA documentation & QA tracker.
• Provide guidance on any specific corrective actions to be taken by organizations, following an inspection, which finds a non conformity.
• Implement established QA management systems & ensure that the systems are being applied in a fair & equitable manner & that accreditation, licensing & monitoring does not interrupt or delay MA projects.
• Stay abreast of the IMAS & UN Improvised Explosive Device Disposal standards (UN IEDD standards).
• Support the collection of data & the management of information.
• Provide advice & input into the development of strategic & procedural documents related to SD, IED TM, EOD / IEDD matters in support of the program.
• Support programmatic, project & operation planning & activities through the provision of IED analysis.
• Oversee the operational management of the client office in absence of the Regional Area Coordinator.
• Other tasks as directed by the Regional Coordinator & Chief of Operations.

Expected output:

• Liaise & coordinate IED TM training activities prior to & during, IED TM training in Mali.
• All reporting related to training, monitoring & support activities.
• Support the development of IED TM related training management packages as required.
• Conduct QA & monitoring of IED TM training.

Project reporting:

• Weekly report detailing all activities conducted that week.
• Weekly report detailing future activities.
• IMSMA report IED events.
• IMSMA report tasking.
• QA reports & tracking report.
• Mission reports as required.

Key competencies:

• Master Degree or equivalent in International Peace & Security, Humanitarian Affairs, International Affairs, Peacebuilding, Social Sciences, Humanities, or related field with 5 years of relevant experience in the field of explosive threat management or humanitarian mine action or EOD or high risk search or Bachelor Degree or equivalent in International Peace & Security, Humanitarian Affairs, International Affairs, Peacebuilding, Social Sciences, Humanities, or related field with 7 years experience in the field of explosive threat management or humanitarian mine action or EOD, or high risk search or 11 years of experience within a recognized military, police, humanitarian mine action organization, development organization where functional responsibilities where related to explosive threat management or humanitarian mine action or EOD, or high risk search.
• Explosive Ordnance Disposal level 3 or Military Search qualification from an internationally recognised training institution.
• IEDD qualification certified by internationally military or civilian accredited training.
• Thorough knowledge of International Mine Action Standards (IMAS).
• Relevant experience is defined as experience in operations within a recognized military, police, humanitarian mine action organization, development setting, or other relevant field experience.
• 3 years’ experience in the field of explosive threat management or humanitarian mine action or EOD, or search or related field is required.
• Experience in training or capacity building is required.
• Experience with training foreign nationals in EOD / IEDD or search techniques desired.
• Recent IED TM operational experience (within the last 36 months) within a military, police or civilian governmental program desired.
• Experience with the QA & QC process with regard to humanitarian mine action desired.
• Knowledge of the UN system & procedures desired.
• Experience of working in Africa is desirable.
• Fluent in French or English is required.
• Develops & implements sustainable business strategies, thinks long term & externally in order to positively shape the organization. Anticipates & perceives the impact & implications of future decisions & activities on other parts of the organization.
• Treats all individuals with respect; responds sensitively to differences & encourages others to do the same. Upholds organizational & ethical norms. Maintains high standards of trustworthiness. Role model for diversity & inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates & supports the development of others. Acts as a positive leadership role model, motivates, directs & inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of one’s own role on all partners & always puts the end beneficiary first. Builds & maintains strong external relationships & is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self & / or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities & takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change & flexible in a fast paced environment. Effectively adapts its own approach to suit changing circumstances or requirements. Reflects on experiences & modifies own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data & courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation & creativity to problem solving.
• Expresses ideas or facts in a clear, concise & open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens & proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion & finding common ground.

Team management:

• This role has no team management resposnibility.

Further information:

• Internationally recognized driving license.
• Physically fit & in good health.
• Knowledge of Google Suite is required.
• Qualified female candidates are encouraged to apply for this role.