Program Officer, Data Quality & Visualization

Background

Founded in 1933, the International Rescue Committee is a leading non-sectarian non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services and advocacy for refugees and victims of oppression or violent conflict. Staff and volunteers provide shelter, medical and public health assistance, education, training, and income-generating programs for refugees in nearly 30 countries. IRC also helps refugees resettle in the United States. IRC’s field offices across the US ensure that new arrivals have food, shelter, and clothing. IRC staff work with refugees to help them gain self-sufficiency through English language classes, job training and placement services and participation in community activities. Committed to human dignity and self-reliance, the IRC serves a symbol of hope and renewal for those who have taken flight in search of freedom.

The Program Officer for Data Quality and Visualization provides accurate and timely data analysis and support to the Resettlement and Processing teams within IRC’s US Programs Department. The Program Officer ensures professional and innovative presentation of data for US Programs. The Program Officer reports to the Director for Processing and works closely with other US Programs staff, both at headquarters and in the field offices.

Major Responsibilities

• Become expert with reporting functionality of USP’s information systems: IRIS, ETO, and START. Maintain up-to-date subject matter expertise in data requirements for USP.
• Perform regular monitoring and reconciliation of client data to ensure accurate and reliable data for further measurement and evaluation.
• Prepare weekly, monthly, quarterly, and annual reports as appropriate for HQ and field office staff.
• Prepare individualized dashboards for key resettlement and processing management staff in PowerBi and Excel.
• Contribute to predictive analysis of IRC’s resettlement pipeline.
• Analyze trends across the network and advise the Director for Resettlement and Director for Processing of areas of concern.
• Assist Program Officers to establish tracking of goals and enrollment targets for the core grant programs using established criteria.
• Respond to ad-hoc report requests from within USP, other IRC departments, and funders.
• Maintain Standard Operating Procedures (SOPs) for use of online report request system and all scheduled reports.
• Create and facilitate user-friendly training sessions for USP staff on data tools, reporting, and appropriate use of data.
• Enhance data visualization and contribute to graphic design of internal and external materials and presentations.
• Work closely with the IRIS/ETO team to further improve the overall integrity of data use, and develop expertise in creating custom reports.
• Other responsibilities as assigned by the Director of Processing.

Key Working Relationships:

Position Reports to: Director for Processing
Position directly supervises: n/a

Other Internal and/or external contacts:

Internal: Processing team colleagues; USP HQ colleagues; USP field colleagues

External: Refugee Processing Center

Job Requirements

• Bachelor’s Degree; advanced degree a plus.

• 2-4+ years of experience in data analysis and visualization.

• Experience in refugee resettlement field and/or knowledge of the US resettlement program preferred.

• Strong computer skills: advanced knowledge of Microsoft Office, especially PowerBi; Excel; Adobe; familiarity with IRIS and START a plus.

• Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners.

• Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships.

• Multi-cultural sensitivity and ability to work as a member of a team.

• Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail.

• A innovation mindset and ability to consistently improve systems and processes.

• The ability to be flexible and work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to frequent changes in processes.

Working Environment:**

Standard office work environment

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.