Survivors of Torture (SOT) Community Navigator

Overview: The Survivors of Torture (SOT) Community Navigator supports Survivor Wellness Center (SWC) clients with culturally appropriate, strengths-based, trauma-responsive, and client-centered services. They work closely with clients, subgrantees, the SWC, and community members and partners to support progress across the domains of the SWC (legal, housing, employment, physical health, mental health, community resources, and support systems in the U.S.). They routinely complete eligibility determinations, intakes, assessments, service plans, and referrals, and assist with navigation of in-house programs and external community-based resources.

Major Responsibilities:

• Receive and review incoming referrals for prospective clients; schedule for first available intake.

• Assess eligibility and needs at intake, complete enrollments, and develop service plans.

• Provide relevant referrals to clients deemed ineligible for the SOT Program.

• Support efforts to link clients with appropriate services across SWC domains.

• Assist clients to attain their established goals, address challenges, and utilize available resources.

• Evaluate client progress quarterly to determine progress toward goals and assess for closure.

• Assist clients in navigating services, which may include connecting clients to group programming, helping clients apply for benefits, and supporting them in scheduling and attending appointments.

• Assist in mapping out community resources and making client referrals to community partners.

• Provide clients with extended orientation on a variety of topics such as navigating transportation systems and navigating physical healthcare systems at the local level.

• Staff weekly drop-in hours to assist clients with a range of issues and needs.

• Coordinate with IRC colleagues to facilitate access to food security programs and other basic needs support.

• Conduct community outreach to service providers to ensure client needs are met.

• Support SOT Clinical Case Managers in response to client crises as needed.

• Maintain up-to-date documentation in client’s case file and Efforts to Outcomes (ETO) to ensure services and referrals are properly documented and service requirements are met throughout the service period.

• Collect data needed for Program Data Points (PDP) and monitoring and evaluation purposes; participate in data deep dives, reviews, and client share backs to facilitate continuous quality improvement.

• Assist in preparing reports to Office of Refugee Resettlement (ORR).

• Attend relevant trainings and meetings at the local and national level.

• Other duties as assigned. May require occasional weekend and/or evening work.

Job Requirements:

• Bachelor’s degree in psychology, counseling, social work, or a related field, preferred.

• Relevant professional experience with similar populations and/or client needs strongly preferred.

• Minimum of 1 year of relevant experience strongly preferred, ideally in an MHPSS capacity.

• Strong relationship building, diplomacy, and networking skills; ability to build trust and rapport with clients.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills and proven ability to prioritize and manage time effectively.

• Attention to detail and accuracy in work product.

• Fluency in English required, both spoken and written; proficiency in client language(s) strongly preferred.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

• Valid driver’s license and access to a reliable and fully insured personal vehicle.

• Must provide proof of full vaccination against COVID-19.

Working Environment

• A combination of standard office environment and remote work.
• Staff are required to adhere to IRC’s COVID risk mitigation policies, which may include masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. IRC policies may be stricter than federal, state, or local level policies.

COVID-19 Vaccination: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse and inclusive organization. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Compensation and Benefits: This is a full-time, regular position classified as a non-exempt and eligible for overtime under state and federal law. Starting compensation is $21.00- $24.00 per hour, depending on experience and qualifications. We offer a comprehensive and highly competitive set of benefits. In the US, this total compensation package includes: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month with low to no deductible; dental insurance starting at $7 per month; vision insurance starting at $5 per month; FSA for healthcare, dependent care, and commuter costs; a 403b retirement savings plans with immediately vested employer matching; disability & life insurance; generous parental leave; and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. In addition, the IRC in Denver offers annual staff development funds and actively promotes learning and growth for its team members.