Continuous Improvement HR Specialist

The Continuous Improvement HR Specialist contributes to the calling of Medical Teams International and the development of the Medical Teams International culture within the Human Resources department and across the organization by actively introducing, promoting, and facilitating the use of best practice continuous improvement tools, such as the SixSigma/Kaizen methodology, in operational processes. The Continuous Improvement HR Specialist will be instrumental in leading the HR function in transitioning away from transactional and heavily administrative processes to solutions that are more efficient, and automated where possible. This role will utilize project management expertise and will execute against a change management plan to ensure successful adoption of desired changes.

Medical Teams International Calling:

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and maintain strong relationships with key stakeholders at all levels of the organization.
• Collaborate with the HR Management Team to develop an overall HR operational improvement strategy and identify opportunities for improvement ensuring alignment with primary objectives of the department and broader organization
• Identify opportunities for HR process improvements and lead cross-functional discussion and analysis to reduce waste and develop future state process maps to increase efficiency and effectiveness.
• Effectively facilitate and execute Kaizen Events through all stages, including ensuring follow through and reporting back.
• Actively partner with process owners to ensure results delivered and future state achieved
• Challenge the status-quo and encourage break-through thinking to ensure continuous improvement principles are implemented
• Utilize Project Management and systems thinking expertise to manage assigned HR projects. This will be through methodologies such as the Project Management Lifecycle of Initiation, Planning, Execution, Control and Closure, or DMAIC (Design, Measure, Analyze, Improve, Control).
• Provide regular reports of data and actions to measure progress against assigned objectives
• Contribute, gather, and document best practices, ensuring that successes can be shared
• Design and implement change management initiatives alongside continuous improvement projects in order to roll-out large-scale changes to a broad audience, working closely with key stakeholders on project progress, and communicating issues, risks and mitigation strategies
• Develop advanced competency in a wide range of continuous improvement methods, Lean tools, project management and change management
• Mentor and coach HR team members on project management, change management and continuous improvement
• Provide formal and informal training to staff, translating key concepts to local situations and helping individuals and teams progress in understanding and correct application of continuous improvement concepts
• Serve as a resource for other departments in Medical Teams as we collectively grow our Continuous Improvement capabilities
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.

Other Duties:

• Utilize volunteers when appropriate
• Additional duties as assigned

EDUCATION, LICENSES, & CERTIFICATIONS

Required:

• Bachelor’s degree or related 7 years professional office experience

EXPERIENCE

• 4 years professional experience in customer facing role, managing multiple stakeholders and complex processes
• Minimum 2 years’ work experience coordinating projects or complex tasks within a humanitarian NGO.
• Experience living and communicating cross-culturally in a relief/development setting.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication, organizational and facilitation skills
• Flexible problem-solving skills, with the ability to read context clues, recognize patterns and navigate ambiguous situations
• Executive presence, reliable professional comportment judgment, understanding of organizational strategy, and successful experience managing cross-business unit initiatives
• Demonstrated ability to partner directly with other department managers; work efficiently and effectively with people at all levels in an organization
• Proven success with process design and process improvement
• In depth knowledge in key lean/ six sigma tools and has successfully applied them: Value Stream Mapping, 5S, Variability analysis, KPI and performance management, visual performance boards, root cause analysis and problem-solving techniques
• Proficient with Microsoft Office Suite or related software
• Commitment to Medical Teams International Calling Statement and Core Values.
• Ability to work collaboratively with others.
• Travel requirements when applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
• Frequent close vision and the ability to adjust focus.
• Occasionally ascends/descends stairs, steps, or ladder
• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
• The employee must occasionally lift and/or move up to 15 pounds.
• Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.