Re-advertisement – Head of Support, Ukraine

  • Contract
  • Ukraine
  • TBD USD / Year
  • Salary: TBD

Norwegian Refugee Council

Prior to the escalation in armed conflict in February, NRC’s operations had focused on government- controlled areas (GCA) of the Donbas Region (Luhansk and Donetsk Oblasts). NRC provides support through cash and in-kind modalities across all NRC core competencies (Shelter, WASH, Education, ICLA, Food Security and Livelihoods). NRC activities scale up rapidly throughout the country, with around

200 staff as of November 2022. Four Area offices will be operational from January 2023: West area based in Lviv, North Area based in Kyiv, East Area based in Dnipro, South Area based in Odessa.

1. Role and responsibilities

The purpose of the Head of Support position is to ensure that all support functions are providing high

quality and efficient support to programme implementation. The following is a brief description of the role.

Generic responsibilities

1. Line management for support managers such as Finance, HR & Admin, ICT and Logistics.

2. Member of the Country Management Group (CMG)

3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements

4. Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action

5. Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans

6. Responsible for ensuring quality and timely support to project implementation.

7. Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs

8. Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation

9. Responsible for development of new country specific technical SOPs, guidelines and tools

10. Responsible for organisational learning related to programme support

11. Responsible for technical capacity building of support staff

12. Promote the rights of refugees and displaced in line with the advocacy strategy. Ensure that

Specific responsibilities

• Support and lead organizational development and change management processes

• Ensure high quality and efficient donor budgets are prepared to ensure NRC remains competitive in a changing donor environment

• Build the skills, leadership, and strategic vision of the support function managers to set up policies and processes, to think creatively and develop cost and time effective support systems at national level

• Ensure support team competency (skills and knowledge) in the implementation of cash- based interventions and market-based programmes during emergency, recovery, and protracted crisis contexts

• Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses and lead the selection of relevant financial service provider.

• Ensure that NRC Ukraine operates within all relevant national laws, and complies with all regulations including those related to the labour law

• At the request of the Country Director, participate in the investigation of allegations of suspected fraud or misconduct and produce required reports

• Support the roll out and ensure monitoring of the organizational initiatives (Fair share financial model, Securing Supporting Document initiative, etc.)

• Accountable for corruption mapping and mitigation practices and procedures in the


professional competencies for this position:

• Minimum 4 years’ experience in a senior management position in a humanitarian/ recovery context

• Experience working in complex and volatile contexts

• Allocation of resources and costs expertise

• Documented results related to the position’s responsibilities

• Knowledge of market analysis and cash-based interventions

• Knowledge about own leadership skills/profile

• Fluency in English both written and verbal

Context/Specific skills, knowledge and experience:

• Knowledge of and previous experience from Ukraine and similar contexts is an asset

• Solid knowledge of Logistic and procurement, HR and finance routines in a humanitarian context

• Excellent communication skills

• Excellent problem-solving skills

• Ability to work under pressure, independently and with limited supervision

• Flexible and able to deal with sudden changes

How to apply

The detailed job description is available here

please submit your application via this link