Regional ICT Officer – Middle East Office (Jordanian Nationals Only )

  • Contract
  • Amman Jordan
  • TBD USD / Year
  • Salary: TBD

Norwegian Refugee Council

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

  1. Roles and Responsibilities

The ICT officer for the NRC MERO is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented and to ensure the efficient and cost-effective set-up, also will be responsible for technical support and training of staff.

Generic responsibilities (max 10)

    • Ensure adherence with NRC policies, tools, handbooks and guidelines.
      • Implement delegated support function portfolio according to plan of action.
      • Prepare and develop status reports as required by management.
      • Ensure proper filing of documents.
      • Promote and share ideas for improvement of the support function.
      • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

    • Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
      • Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
      • Assist in roll out of new software or hardware to all devices.
      • Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
      • Configure, manage and support network equipment.
      • Conduct awareness sessions and ICT training when needed.

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are

  • SRO/SCO ICT Coordinator
  • SRO/MERO Amman staff and visitors
  • Head Office ICT Team

Scale and scope of position

• Staff: Does not directly manage staff

• Information: All ICT related procedures and policies;

• Legal or Compliance: Code of Conduct, Donor Agreements, NRC Acceptable Use Policies.

  1. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

  1. Professional Competencies

Generic professional competencies for this position:

    • Experience working as a Support Function in a humanitarian/recovery context.
      • Documented results related to the position’s responsibilities.
      • Fluency in English, both verbal and written
      • Ability of keeping up to date with modern ICT trends
      • Good communication and interpersonal skills
      • Advance knowledge in Microsoft Office, Office 365, Network infrastructure.

Context/specific skills, knowledge and experience:

Qualification requirement: University degree of IT or equivalent Years of Experience: 2

    • experience in ICT Technical Support, or any relevant field related to IT. Has a very good technical background in Windows, MS office and Office 365, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal.
  1. Behavioral Competencies (max 6)
    • Planning and delivering results
    • Managing resources to optimize results
    • Initiating action and change
    • Analyzing
    • working with people

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

    • The Job Description
      • The work and Development Plan
      • The NRC Competency Framework

PS: This Position is open for Jordanian Nationals only and the contract will be offered till 31 Dec 2022 with high possibility of extension in the year 2023 subject to the funding availability and the individual satisfactory performance ,

How to apply